Data Deletion

Deleting your SportsVisio data

This page explains how to disconnect a linked social account, how to delete your SportsVisio account and everything associated with it, and what we store when you connect a Facebook Page or Instagram account.

Disconnecting a social account

In SportsVisio, open your program's Social settings and choose Disconnect next to the connected Facebook Page or Instagram account. Disconnecting immediately revokes and deletes the stored access token for that account.

Posts that have already been published to your Page or Instagram account remain on those platforms and are managed there. Once a post is published, SportsVisio cannot delete it.

Deleting your account and all associated data

Email customersuccess@sportsvisio.com from the address on your account, with the subject "Data deletion request". We will confirm receipt within 2 business days and complete the deletion within 30 days.

Deletion removes your user record, your program memberships, any stored social connections and access tokens, and any queued or draft social content.

What we store from connected Facebook and Instagram accounts

For each connected Facebook Page or Instagram Business account, we store:

• the account ID and account name
• an encrypted access token
• a log of the posts we published on your behalf, including the post ID, the timestamp, and the content we sent

We do not store your Facebook or Instagram password, your follower lists, your direct messages, or content posted by anyone else.

Questions

Contact customersuccess@sportsvisio.com and we will help.